Privacy Policy

Zioms Hairs International – Store Policy

1. Payment Policy

All payments must be made only to the official Zioms Hairs International account provided by the company.

Zioms Hairs Int Limited or Zioms Global Empire Limited

Account No.: 1489045142

Bank: Access Bank

Account No.: 5065618468

Account Name: Zioms Hairs Int Limited

Bank: Moniepoint

Account No.: 5216012806

Account Name: Zioms Hairs Int Limited

Bank: Moniepoint

Account No.: 6108245829

Account Name: Zioms Hairs Int Limited

Bank: Opay

Customers are advised to confirm the account details with Zioms Hairs International before making payment. Zioms Hairs International will not be responsible for payments made to unauthorized accounts or third parties.

For in-store purchases, payments can be made via bank transfer or POS. We do not accept cash payments.

2. Delivery Policy

All ready-to-ship orders are processed and dispatched within 24–72 hours after payment has been confirmed.

Please note that custom-made wigs, special orders, and bulk orders require additional processing time and may take 7–14 business days before dispatch.

Customers bear every cost of delivery for shipment and dispatch purposes.

Delivery timelines may vary depending on your location and the courier service used.

Once an order has been handed over to the courier, Zioms Hairs International is not responsible for delays caused by the courier or other third-party delivery providers.

3. Return & Refund Policy

Customer satisfaction is important to us. Please carefully review our return and refund policy below:

We offer a 7-day return policy for eligible items purchased online.

Returns are not accepted for items purchased in-store, as customers are given the opportunity to inspect products before purchase.

Refunds are only available for orders that have not yet been processed or shipped, excluding custom-made orders.

Custom-made wigs, personalized orders, and bulk orders are non-refundable and non-returnable once production has commenced and delivery has been made.

Returned items must be in their original condition, unused, unaltered, and with all original packaging intact.

Approved returns may be exchanged for another product of equal value or store credit where applicable.

Zioms Hairs International reserves the right to decline returns that do not meet the above conditions.

Logistics Policy

Customers are responsible for all shipping, delivery, and transportation costs incurred when returning an item. Return shipping fees are non-refundable and will not be reimbursed as part of any approved refund or exchange.

Customers are advised to carefully review their order details before confirming a purchase to avoid unnecessary return costs.

Any approved return must comply with our return policy and be authorized by Zioms Hairs International before the item is sent back.

No item should be returned without prior authorization from Zioms Hairs International. Unauthorized returns may not be accepted or processed.

4. Order Confirmation

Customers are responsible for confirming their order details, including:

• Product type

• Length

• Texture

• Colour

• Closure size

• Quantity

• Customization requirements

• Delivery information

Once an order has been confirmed and processing or production has commenced, changes or cancellations may not be possible.

5. Policy Acceptance

By making a purchase from Zioms Hairs International, the customer confirms that they have read, understood, and agreed to the terms and conditions contained in this Store Policy.

Zioms Hairs International reserves the right to update or modify this policy when necessary. Any changes will be communicated through our official channels.

Zioms Hairs International

Quality strands for every queen…